Complaints - advisory
Any issues relating to Morgans Group, Morgans Wealth Management or Morgans Corporate Benefits should be addressed to:
The Compliance Officer
Morgans Insurance Broking Ltd
16 Dover Street
Mayfair
London W1S 4LR
If a complaint is made, we will acknowledge it within five working days and explain how it will be handled. The complainant is kept informed of the progress of the investigation and our internal processes involve the recording and analysis of the issues and resolutions. This is to ensure that we review and refine our processes and services should we identify that improvements to our internal procedures need to be made.
Information on our complaints procedure is included in our 'Key Facts About Our Services' document.
In the event that a complainant remains unsatisfied with our response and conclusions, the complaint can be referred to the Financial Ombudsman Service.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London, E14 9SR
Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
