Making a claim
We regard the management of any insurance claim as an opportunity to demonstrate our commitment to our clients and to give them the most helpful and efficient service.
Our excellent working relationships with insurers help us manage the process and we do everything possible to support the delivery of a fast and equitable claim settlement.
How to make a claim
So that claims can be handled without delay, we work with insurers who provide 24-hour service. We ask our clients to contact us at the first opportunity so that we can manage all aspects of the process, liaising with the insurer, loss adjuster and any other relevant party in order to expedite a swift conclusion.
1) Contact us during office hours (09.00 - 17.30 UK time, Monday to Friday) on 020 7491 5060 or direct to a member of the team (direct lines can be found in View all your contacts). Our fax number is 020 7499 3290. We will manage the whole process once we have all the relevant information.
2) At other times, clients should refer to client/insurer documentation for details of 24-hour hotline numbers and register the claim directly with their insurer.
3) Where an insurer has been contacted directly, we ask our clients to email us immediately afterwards (direct to their team contact or via Send a Message) and provide us with: the insurer's claim reference, an outline description of the incident/damage sustained, date and location of incident, policy holder’s name, policy number, insurer details, claimant contact details and the police crime number/information (where appropriate).
Once this is received, we will acknowledge receipt and take over the management of the claim, keeping the client informed of progress to conclusion.
