Complaints - insurance
If an issue cannot be resolved via the account handler, our Group Chairman, Alex Brodie, would be grateful for the opportunity to discuss any areas of dissatisfaction with our service, prior to a formal complaint being lodged.
Any issues relating to Morgans Insurance Broking Ltd. need to be addressed to:
The Compliance Officer
Morgans Insurance Broking Ltd
40a Dover Street
Mayfair
London W1S 4NW
If a complaint is made, we will acknowledge it within five working days and explain how we will be handling the complaint. The complainant is kept informed of the progress of the investigation and our internal processes involve the recording and analysis of the issues and resolutions. This is to ensure that we review and refine our processes and services should we identify that improvements need to be made.
Information on our complaints procedure is included in our Terms of Business.
If the complainant remains unsatisfied with our response and conclusions, they may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London, E14 9SR
Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
