Complaint management
We take all complaints received very seriously and endeavour to handle them promptly and fairly by following a robust complaints procedure. Every effort is made to resolve any dissatisfaction or concerns that may be aired with regard to our professional services.
Information on how to proceed can be found on the relevant pages in this section.
Our Group Head of Complicance, Kirstie Long, would be grateful for the opportunity to discuss any areas of dissatisfaction that may remain unresolved prior to a formal complaint being made. You can communicate with her via Send a Message or locate her direct line in View all your contacts.
